KINGMAN – The City of Kingman plans to launch a new customer payment portal mid-September for Utility Billing and other payment customers. The new payment portal will accept the current payment methods, as well as a more diverse array like Google and Apple Pay, Venmo and PayPal.
The new technical service will also allow customers to make one-time payments and set up text or email reminders for their bill, including a pay-by-text option. Existing accounts will not roll over to the new system, so customers who use a recurring credit/debit card payment method will need to re-register in the new portal. Customers will start to be notified of the upcoming changes through email and mail.
“We are currently undergoing a lot of testing with the new vendor to ensure a successful launch next month,” said Financial Services Director, Tina Moline. “As soon as we launch, utility billing customers who have an existing payment portal account will get an email letting them know that the new payment portal is ‘live,’ and that they need to re-register to set up a recurring credit/debit card payment.”
“When the city launches the new payment portal, Kingman’s Customer Service team is ready to help customers with the transition, as we know change can be challenging. We want to assure customers that the new portal is easier to use than the current, and much more intuitive for customers,” said Moline. “We are here to ensure the transition is seamless, positive and successful. A list of FAQs is currently located on the city’s website: New Ways to Pay | City of Kingman, AZ.
