Serving
Mohave County
May 2024
Volume 24 Issue 3
COMPLIMENTARY

Sep 2022 | Journal | 0 comments

Kingman launching new customer payment portal

Journal | 0 comments

September 2022

KINGMAN – The City of Kingman plans to launch a new customer payment portal mid-September for Utility Billing and other payment customers. The new payment portal will accept the current payment methods, as well as a more diverse array like Google and Apple Pay, Venmo and PayPal. 

The new technical service will also allow customers to make one-time payments and set up text or email reminders for their bill, including a pay-by-text option. Existing accounts will not roll over to the new system, so customers who use a recurring credit/debit card payment method will need to re-register in the new portal. Customers will start to be notified of the upcoming changes through email and mail.

 “We are currently undergoing a lot of testing with the new vendor to ensure a successful launch next month,” said Financial Services Director, Tina Moline. “As soon as we launch, utility billing customers who have an existing payment portal account will get an email letting them know that the new payment portal is ‘live,’ and that they need to re-register to set up a recurring credit/debit card payment.”

“When the city launches the new payment portal, Kingman’s Customer Service team is ready to help customers with the transition, as we know change can be challenging. We want to assure customers that the new portal is easier to use than the current, and much more intuitive for customers,” said Moline. “We are here to ensure the transition is seamless, positive and successful. A list of FAQs is currently located on the city’s website: New Ways to Pay | City of Kingman, AZ.

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Arizona residents brace for fallout from University of Arizona’s financial problems

The size of the university’s financial problems has become increasingly alarming in recent months. Initial reports of a multimillion-dollar shortfall have ballooned, with the latest estimates suggesting a deficit potentially exceeding $140 million. It appears this is not simply a one-time budget gap but a deep-seated structural problem with the university spending far more than it brings in each year.

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